The Premier Program
You can now deliver
Home-Comfort-as-a-Service
to create recurring revenue and a
unique long-term customer experience.
The Premier Program
You can now deliver Home-Comfort-as-a-Service to create recurring revenue and a unique long-term customer experience.
What Is the Premier Program?
The Premier Program® is a Home-Comfort-as-a-Service model that bundles equipment, installation, repairs, and ongoing maintenance into one simple monthly payment. It gives homeowners access to what they really want – consistent, worry-free home comfort.
Selling new HVAC, plumbing, or standby generator systems with no large upfront cost and none of the typical headaches of ownership is going to transform the way you do business.
The traditional ownership model is foundationally unpredictable for both homeowners and contractors. The Premier Program changes that by locking in the revenue streams you’d normally have to chase later, including maintenance, diagnostics, and repairs, ensuring those dollars stay with your business instead of someone else’s.
Every enrollment includes:
New high-efficiency equipment
Professional installation
All service, repairs, and trip charges
Annual maintenance and tune-ups
Filters and UV bulbs (when applicable)
No surprise bills or overtime charges
Transferable service if the home is sold
One predictable monthly payment
Worry-Free Rewards™ for loyalty and future savings
What’s Included in the Premier Program
Equipment & Installation
High-efficiency HVAC systems, tank/tankless water heaters, water filtration systems, standby generators, IAQ
Professional install by your team
All required upgrades can be included
Maintenance & Repairs
Preventative maintenance included
Covered repairs (parts & labor)
No trip charges or diagnostic fees
Filters and consumables covered
Customer Experience & Flexibility
Transferable if homeowner moves
Options to upgrade
Make payments using a credit card if needed
Worry-Free Rewards™ loyalty program
Business Benefits
Increase close rates
Recurring revenue
Higher average tickets
Upsell opportunities
Customer retention built in
Support & Training
Onboarding, ride-alongs, live U.S.-based support
Premier Program Academy & Sales Enablement
Marketing resources to help you grow
Business Benefits
Recurring revenue
Higher average tickets
Upsell opportunities
Quarterly revenue share
Customer retention built in
Support & Training
Onboarding, ride-alongs, live U.S.-based support
Covered repairs (parts & labor)
Premier Program Academy & Sales Enablement
Marketing resources to help you grow
What Contractors Are Saying
“The Premier Program exceeded all of our teams’ expectations. What we thought was going to be another generic training on financing turned out to be a great crash course on sales and so much more. We are thrilled to be a part of the program and looking forward to utilizing all of its benefits and landing more sales!”
– Brandon Cantelli, General Manager, Premier Energy Solutions
“This program is a great alternative to our traditional methods of capturing clients for the life of their appliances. Puts a fence around the client for a minimum of ten years!”
– Josh Doxtater, Plumbing Sales, APEX Plumbing, Heating and Air Pros
How the Program Is Structured
Agreement Terms
8-year initial term with option to extend up to 5 additional years
Shorter base term allows for tech upgrades sooner, no outdated systems hanging around
Transferability
If the home is sold, the agreement can transfer to the new homeowner, keeping you on as the preferred service partner
Service & Repairs
You continue to service the customer under agreement
You earn for covered maintenance, service calls, and repairs
Worry-Free Rewards
Homeowners who join the Premier Program will have the chance to join our Worry-Free Rewards program which can help lower the cost of future home comfort systems and upgrades.
Business Benefits
Recurring revenue
Higher average tickets
Upsell opportunities
Quarterly revenue share
Customer retention built in
Support & Training
Onboarding, ride-alongs, live U.S.-based support
Covered repairs (parts & labor)
Premier Program Academy & Sales Enablement
Marketing resources to help you grow
Growth, Stability & Loyalty
The Premier Program is more than financing, it’s a smarter way to grow.
Contractors use it to:
Increase Close Rates
Make big decisions easier for homeowners. No large upfront cost, no surprise bills, just a simple monthly price.
Drive Predictable, Recurring Revenue
Smooth out the peaks and valleys. Premier builds in service and maintenance so you stay connected all year.
Build Long-term Customer Loyalty
With the Premier Program, your customers don’t disappear after install.
You’re building a long-term service relationship—just like a trusted lawn care or house cleaning provider. You’re not just selling equipment; you’re becoming part of their home.
Increase Ticket Size, Not Effort
When costs become more manageable, building the perfect home comfort system can become a reality with every bell and whistle included.
Support Your Sales Team
Equip comfort advisors with a compelling solution that homeowners actually ask for, increasing their income and overall job satisfaction
Create Natural Upsell Opportunities
When customers trust you to manage one system, it opens the door to add-on sales—think generators, water heaters, air quality, and more.
How the Program Is Structured
Agreement Terms
8-year initial term with option to extend up to 5 additional years
Shorter base term allows for tech upgrades sooner, no outdated systems hanging around
Transferability
If the home is sold, the agreement can transfer to the new homeowner, keeping you on as the preferred service partner
Service & Repairs
You continue to service the customer under agreement
You earn for covered maintenance, service calls, and repairs
Payment & Funding
Monthly payments handled automatically
ACH and credit card options (with card rewards)
You’re paid quarterly for revenue share + reimbursed for service, maintenance, and consumables
Worry-Free Rewards
Customers who enroll in autopay earn 10% of their base monthly payment back as rewards
Rewards can be used to:
- Reduce future Premier Program payments
- Own the system after 10 years (with no out-of-pocket)
- Donate to a preferred charitable organization
Business Benefits
Recurring revenue
Higher average tickets
Upsell opportunities
Quarterly revenue share
Customer retention built in
Support & Training
Onboarding, ride-alongs, live U.S.-based support
Covered repairs (parts & labor)
Premier Program Academy & Sales Enablement
Marketing resources to help you grow
How to Use the Premier Program in the Home
Contractors who win more deals don’t always do it by lowering the price, they do it by offering more value.
That’s where the Premier Program shines.
Your team should offer financing on every call and lead with Premier as the first, most valuable option. It’s not just a way to pay. It’s a better experience that helps homeowners say yes without hesitation.
Lead with Home-Comfort-as-a-Service: Deliver More Value
Use the Premier Program to build a comprehensive comfort solution
Position it as full-service care: install, IAQ, ductwork, maintenance, and repairs
Eliminate future cost objections before they happen
Ideal for homeowners looking for clean household air, convenience, and a no-worries approach at a low cost.
What to say:
“Let’s get you everything you need, with no future surprises—for one low monthly payment.”
Use Traditional Financing for Those Who Wish to Perform Their Own Maintenance and Shop Repairs
When homeowners want to perform their own maintenance and deal with repairs as they arise, loans and lease-to-won options help you close customers across the credit spectrum.
Offer low-interest loans or lease-to-own options to reduce out-of-pocket cost
Close the deal without lowering your quote or losing margin
Ideal for highly competitive or price-sensitive situations
What to say:
“We can also offer financing that brings this into your monthly budget, so you can get the system you need today.”
For the Customer: Comfort, Protected. From Day 1 to Year 10.
Install Day
What Happens
System installed, first month’s payment down
Month 1
What Happens
System installed, first month’s payment down
Month 6
What Happens
Maintenance check, all included
Year 2–7
What Happens
Ongoing repairs, tune-ups, trip fees = $0
Year 8
What Happens
Customer can extend or upgrade
Year 10
What Happens
Rewards may cover ownership—or restart the cycle
Premier in Action:
A Contractor Timeline
Day 1
Sell a System, Secure a Relationship
- Contractor closes a job using the Premier Program
- First month’s payment is collected from the homeowner
- Installation is scheduled
- Customer enters a long-term service relationship
- Your future revenue stream is now in motion
Installation Day
- System is installed
- Filters are left behind for homeowner use
- You deliver a smooth handoff and introduce the customer to the worry-free experience
- You’ve moved from one-time contractor to trusted comfort partner
Month 1
- Customer’s monthly payment begins
- You’re still getting paid up front for the install, just like any other job
- Customer is in autopay, rewards are accruing, and service is now part of your ongoing relationship
- You’ve retained ownership of the customer experience
Day 90
Revenue Share Begins
- Premier Program revenue share kicks in
- You begin receiving quarterly payments on every active agreement
- Each enrolled customer becomes part of a recurring, compounding revenue stream
- This is where the model starts to build real long-term value
Year 1
- Customer retention: 99%+
- You’ve now built a portfolio of Premier Program customers earning revenue month after month
- Close rates are 5–10% higher when Premier Program is presented
- Average ticket value is 10–20% higher compared to traditional sales
- Your techs and comfort advisors are starting to shift from transactional thinking to lifetime value
Year 2–3
- More homeowners enrolled = more annual revenue
- Your team is now offering IAQ upgrades, ductwork, and additional systems under the Premier Program
- Your service team is monetizing every maintenance visit through reimbursements
- Referrals increase as happy Premier Program customers spread the word
- You’re no longer fighting for a lead you already won, you’re nurturing what you’ve already built
Year 4–5
- Revenue is compounding, each new sale layers on top of your existing base
- Your business now has a monthly income stream to buffer seasonality
- Competitors offering only cash or loans are losing share to your total-home, total-care model
- Loyalty is sticking: customers aren’t shopping around, they’re with you for the long haul
Year 6–7
- You have built a portfolio of customers that represent predictable revenue for years to come
- You’re the embedded comfort brand in hundreds of homes
- You’re upgrading systems as agreements come due with minimal customer acquisition cost
- Market share is no longer something you chase, it’s something you protect
Year 8+
- Agreements reach maturity
- You offer upgrades, renewals, or system refreshes
- Each decision brings new revenue without needing to “resell” the relationship
- Your customer lifetime value (CLTV) has multiplied
- The business model has shifted: you’re not just selling installs, you’re building an empire of comfort
Premier Program vs Traditional Models
Premier Program
Feature
Low Upfront Payment
Monthly Payment – Fixed
Repairs & Service Included
Maintenance Included
Consumables
Loyalty Program
Contractor Revenue – Recurring
Transferable if Home Sells
Loan Financing
Feature
Low Upfront Payment
Monthly Payment – Variable
Repairs & Service Included
Maintenance Included
Consumables
Loyalty Program
Contractor Revenue – One-time
Transferable if Home Sells
Cash Purchase
Feature
Low Upfront Payment
Monthly Payment
Repairs & Service Included
Maintenance Included
Consumables
Loyalty Program
Contractor Revenue – One-time
Transferable if Home Sells
Contractors FAQs
The Premier Program is an all-inclusive home comfort solution that allows contractors to offer homeowners a top-tier HVAC, water heating, or generator system with no large upfront cost. The program bundles installation, maintenance, repairs, and consumables into one predictable monthly payment, driving long-term customer relationships and recurring revenue.
It enables you to close more deals by removing the biggest barrier – cost. It also builds predictable, recurring revenue and helps retain customers long after the installation is complete.
It’s a lease-based service model, but unlike traditional leasing, it’s all-inclusive, supported by our contractor platform, and includes ongoing maintenance, repairs, and upgrades to ensure long-term customer satisfaction.
You’re paid shortly after the equipment is installed and verified just like other financing jobs. Comfort Connect handles the billing and customer relationship from there.
Comfort Connect retains ownership, but your business installs, services, and remains the homeowner’s ongoing point of contact—helping build trust and repeat business.
Homeowner FAQs
The Premier Program is an all-inclusive service that allows homeowners to replace, upgrade or purchase new HVAC, water heater, water filtration or stand-by generator systems with no large upfront cost. The monthly payment includes new equipment, professional installation, annual maintenance, covered repairs, and consumables like filters or UV bulbs.
We work with a range of nationally recognized, high-efficiency brands. Based on your home and needs, your contractor will recommend the best system for you.
The standard term is 8 years. At the end of the term, you can choose to upgrade to a new system, extend your agreement, exercise your purchase option, or return the system.
You have two options:
- Transfer the agreement to the new homeowner (subject to approval).
- Exercise your purchase option and take ownership of the system.
Your monthly payment includes the new system, installation, preventative maintenance, covered repairs, parts and labor, consumables (like filters), and priority service. There are no hidden fees or surprise charges.
Ready to Go Beyond the Install?
The Premier Program helps you serve customers better and build stable year-round revenue. Let’s show you how to make it part of your business.
