As a Premier Program contractor, you agree to treat emergency service calls with the priority level you use today with your best service agreement customers. The agreement provides for “priority scheduling” not 24/7 emergency service.

The homeowner will communicate with Comfort Connect only about account payment questions. All equipment and repair enquiries will remain with you (the installing contractor).

We will provide you with a digital platform that calculates the monthly price. You will simply enter your best, better, and good retail prices to receive the monthly payment. Our on-site training team can also help you integrate the monthly price with your preferred sales platform.

They have two options: 

1. They can transfer the program to the new homeowner if they are willing to take on the subscription. 

2. If the new homeowner is not interested, they will need to pay for the equipment (buyout amount is published on the agreement) at the time the home closes, or before.

No there are no additional financial requirements. Annual maintenance, replacement filters and UV lights and emergency repairs are all included at no additional cost to your homeowner.

Comfort Connect is only called for questions involving the account or payments. Anything related to the equipment, installation or service is directed to the installing contractor.