Privacy Policy

Last updated: December 30, 2024

At Service 1st Financial, LLC d/b/a Comfort Connect® (“we,” “us,” or “our”), we are committed to maintaining your trust by protecting your personal information. This Privacy Policy outlines how we collect, protect, and use information when you interact with our website, mobile applications, products, and services. By using our services, you consent to the practices described in this Privacy Policy.

Information Collection and Use

We collect personal information to better serve your financial needs, provide quality products and services, and meet legal and regulatory requirements. We collect information through applications, forms you complete, conversations with our representatives, and through interactions on our website and mobile apps. We may also obtain information from other sources, including employers, credit reporting agencies, banks, and utility companies.

The information we may collect includes:

Personal details such as name, address, phone number, email address
Social security number, account numbers, energy usage, and more

We do not sell or rent your personal information. It may be shared with employees or third-party service providers helping us offer our products and services. All parties are required to maintain confidentiality and protect your information.

How We Use Your Information

We use the information we collect for the following purposes:

To provide and improve our services and products
To communicate with you about your request or service updates
To send marketing communications, promotions, and special offers (if you opt in)
To comply with legal requirements and protect against fraud

We may also gather non-personally identifiable information (such as website usage data) for internal business purposes like statistical analysis and marketing planning. We may share this non-identifiable information with our affiliates.

Marketing Communications

By submitting your information on our website or through other channels, you may receive communications from Comfort Connect regarding our products, services, updates, and offers. If you would like to receive marketing communications, please opt in by selecting the relevant checkbox when filling out a form.

To Unsubscribe:

Email Unsubscribe: Each marketing email will include an “unsubscribe” link that you can click to opt-out from future communications.
Text Unsubscribe: If you receive marketing text messages, reply “STOP” to stop receiving messages.
Online Preferences: You can update your marketing preferences or unsubscribe by clicking the Manage Preferences link in your recent emails or by emailing us at privacy@comfortconnect.com.

Special Note to Parents

Our website and mobile applications are intended for adults. We do not knowingly collect personal information from children under the age of 13. However, if the parent or guardian of a child under 13 believes that the child has provided us with personally identifiable information, the parent or guardian of that child should contact us immediately at privacy@comfortconnect.com if they want this information deleted from our files so that it is not in retrievable form. If we otherwise obtain knowledge that we have personally identifiable information about a child under 13 in retrievable form in our files, we will delete the information from our existing files so that it is not retrievable.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve the functionality of our website and mobile apps, and to analyze how they are used. Cookies are small text files placed on your device to collect data like your IP address, browser type, and site usage patterns.

You can disable cookies through your browser settings, but please note that this may impact the functionality of certain features on our site.

We may also use clear gifs (web beacons) to monitor website usage. These technologies are used to track site performance, but they do not collect personally identifiable information.

Ensuring Your Security

We have adopted policies and procedures designed to protect your personal information from unauthorized use or disclosure.

We have implemented physical, electronic, and procedural safeguards to maintain the confidentiality and integrity of the personal information in our possession and to guard against unauthorized access. These include, among other things, procedures for controlling access to customer files, building security programs, and information technology security measures such as the use of passwords, firewall, and virus detection software. We continue to assess new technology as it becomes available and to upgrade our physical and electronic security systems as appropriate.

If you encounter any potential security issues in the Comfort Connect® platform and wish to responsibly disclose them, please click here “Report a Security Bug”.

Our policy is to permit employees to access your personal information only if they have a business purpose for using such information, such as administering, providing, or developing our products or services. Our policy governs the conduct of all of our employees and third-party vendors to safeguard personal information about consumers and customers we serve or have served in the past.

Sharing Information With Companies That Provide Services For Us

We share personal information about you, as required or permitted by law, with affiliates and third parties such as service providers who assist us in the day-to-day operations of our company in the administration, processing, servicing, and sale of your lease and other products offered by us. These affiliates and third parties include, among others, title companies, appraisers, insurance companies, underwriting services, processing services, printing companies, software providers, marketing services, payment processors, and purchasers of leases. Our policy is to require affiliates and third-party service providers to enter into confidentiality agreements with us, prohibiting them from using any personal information they obtain for any other purpose, other than those for which they were retained or as required by law. We may also disclose information about you, when necessary or required, in legal and arbitration proceedings, and to government agencies.

We make sure that these parties won’t use your personal data for their own purposes and we only permit them to use it in accordance with their confidentiality agreements with us and the law. Examples of these other parties include the following types of organizations:

Trusted businesses or persons: who process your information for us for the purposes set forth in this Policy based on our instructions and as set out in our Privacy Policy. For example, we may use service providers to help us with customer support or payment processing.
Design, engineering, and installation companies: we need to share information related to the size of your real property where you would like home improvements or a solar system installed, and your electrical configuration with our partners that will perform the work to install and maintain these services.
Marketing agencies, search engines, and social media networks: to advertise Service 1st Financial, LLC d/b/a Comfort Connect® and to gather feedback on Service 1st Financial, LLC d/b/a Comfort Connect® such as through customer surveys. To opt out of marketing communications, you can email us at privacy@comfortconnect.com or reply “STOP” to a text phone message you receive.
People and businesses you have expressly authorized us to share data with: such as family members you authorize to access your Service 1st Financial, LLC d/b/a Comfort Connect® information, energy providers, and utility companies so we can fulfill your requirements.

We may share information collected from your utility meter with our affiliates, service providers, or other third parties for the purpose of providing you electric utility service or other services you may request.

Your Rights and Choices

You have the right to access, update, or delete your personal information. You can also withdraw your consent for certain uses of your data, such as marketing communications. To exercise these rights, contact us at the details below.

Credit Reporting Agencies

We may inform credit reference agencies on the status of your account as provided in your agreement with us. You can find more information on how these agencies process your personal data and your data protection rights by looking at their privacy policies.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Technology Utilized

There are two commonly used technologies used on this site, clear gifs and cookies. We use these to monitor the performance and effectiveness of the site. “Cookies” are small pieces of information stored by our browser on your computer’s hard drive. We do not use cookies to obtain any personally identifying information. Most web browsers automatically accept cookies, but you can usually change your browser settings to prevent this. Please be assured that accepting a cookie does not give us access to your computer or personal information under any circumstances. If you disable cookies, you may be unable to use some features of our site. If you experience any problems with our website or mobile applications, please click here “Report a Bug”, and report the issue encountered.

Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. Clear gifs are not tied to users’ personally identifiable information.

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout

Notification of Changes

We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy.

Your Consent

Your continued participation on this website or mobile application indicates your acceptance of this Privacy Policy and of the collection, use, disclosure, management, and storage of your personal information as described above. We may from time to time transfer or merge any personal information collected offline to our online databases or store offline information in an electronic format. We may also combine personal information we collect online with information available from other sources.

Contacting Us

If you have any questions about this privacy policy, please contact us by mail at:

Service 1st Financial, LLC d/b/a Comfort Connect®

Attn: Compliance Department

7101 Wisconsin Ave, Suite 1050

Bethesda, MD 20814

Email: privacy@comfortconnect.com

Phone: 1.888.342.7005

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