Premier Program® Frequently Asked Questions
We’ve gathered the most common questions we get about the Premier Program from contractors, homeowners, and property managers and answered them here to make your decision easier.
For Contractors
The Premier Program is an all-inclusive home comfort solution that allows contractors to offer homeowners a top-tier HVAC, water heating, or generator system with no large upfront cost. The program bundles installation, maintenance, repairs, and consumables into one predictable monthly payment, driving long-term customer relationships and recurring revenue.
It enables you to close more deals by removing the biggest barrier – cost. It also builds predictable, recurring revenue and helps retain customers long after the installation is complete.
It’s a lease-based service model, but unlike traditional leasing, it’s all-inclusive, supported by our contractor platform, and includes ongoing maintenance, repairs, and upgrades to ensure long-term customer satisfaction.
You’re paid shortly after the equipment is installed and verified just like other financing jobs. Comfort Connect handles the billing and customer relationship from there.
Comfort Connect retains ownership, but your business installs, services, and remains the homeowner’s ongoing point of contact—helping build trust and repeat business.
High-efficiency HVAC systems, tank/tankless water heaters, water filtration systems, and standby generators are all eligible under the Premier Program.
Installation, annual maintenance, covered repairs, trip charges, labor, filters and consumables, and a worry-free customer support experience, all rolled into a single monthly payment.
The Premier Program is transferable to the next homeowner (pending approval), or the customer can exercise a purchase option.
You do. As the authorized contractor, you remain the customer’s service provider, keeping service revenue in-house and maintaining the customer relationship.
You’ll receive white-glove onboarding, marketing materials, field success coaching, ride-alongs, and access to the Premier Program Academy for training. A dedicated Account Manager and live U.S.-based support are always available.
We make it easy. Sales and operations teams receive practical, hands-on training, and we provide tools and resources that fit into your existing sales process.
Applications are submitted via our easy-to-use platform. Pre-qualification can happen before the appointment, and approvals are typically instant.
We’ll provide one-liners, sales scripts, leave-behinds, and training to help you position the program clearly and confidently. You don’t need to “sell financing”—you’re offering a better ownership experience.
Connect with us to get started. We’ll walk you through the onboarding process, get you trained, and supply everything you need to go live quickly.
The Premier Program itself doesn’t replace your current options, but the Comfort Connect platform can. It offers a full suite of financing solutions including traditional loans, Rent-to-Own, and the Premier Program. You can streamline your financing strategy by using our platform as your all-in-one solution for quoting, closing, and funding every customer.
For Homeowners
The Premier Program is an all-inclusive service that allows homeowners to replace, upgrade or purchase new HVAC, water heater, water filtration or stand-by generator systems with no large upfront cost. The monthly payment includes new equipment, professional installation, annual maintenance, covered repairs, and consumables like filters or UV bulbs.
We work with a range of nationally recognized, high-efficiency brands. Based on your home and needs, your contractor will recommend the best system for you.
The standard term is 8 years. At the end of the term, you can choose to upgrade to a new system, extend your agreement, exercise your purchase option, or return the system.
You have two options:
- Transfer the agreement to the new homeowner (subject to approval).
- Exercise your purchase option and take ownership of the system.
Your monthly payment includes the new system, installation, preventative maintenance, covered repairs, parts and labor, consumables (like filters), and priority service. There are no hidden fees or surprise charges.
Not typically, but there may be matters beyond everyone’s control (acts of God) that we cannot guarantee, which are outlined in the agreement.
As a Premier Program member, you receive priority service. Your contractor will typically dispatch a qualified technician within 24 hours.
Your contractor will proactively schedule your annual maintenance. If you need to reschedule, simply contact them to pick a new date.
The system is professionally installed by your participating contractor. Installations usually take about a day and are scheduled at your convenience.
Yes. After installation, your contractor will walk you through how to operate the controls or thermostat and show you how to change filters, if applicable.
Please contact Comfort Connect directly at (888) 342-7005 or email inquiries@comfortconnect.com.
Yes. Our Worry-Free Rewards program allows you to earn credit toward future upgrades, buyouts, or enhancements.
Contact your installing contractor for any equipment-related questions. Their contact information is included in your agreement.
Enrollment involves three simple steps:
- Apply through your contractor
- Sign the Premier Program agreement
- Schedule your installation date
Unlike a loan, there’s no large upfront cost, and you don’t own the equipment. Unlike a warranty, the Premier Program covers both the system and ongoing service, with one predictable monthly payment and built-in support.
For Multi-Unit Housing
The Premier Program is an all-inclusive service model that replaces/upgrades HVAC, water heating, or stand-by generator systems with new, high-efficiency equipment and includes maintenance, repairs, and consumables into a predictable monthly operating expense while removing the need for large capital investments.
It’s a lease-based service model designed for operational simplicity. While the equipment is not owned by the property, all maintenance and repairs are included under a long-term agreement, minimizing risk and ensuring tenant comfort.
It reduces capital expenditure, turns HVAC and generator upgrades into a predictable monthly operating cost, and helps improve NOI (Net Operating Income). It can also support EBITDA and increase asset value.
Tenants enjoy reliable comfort systems with fewer disruptions. Since repairs and maintenance are handled proactively, you avoid delays and complaints, improving retention and reputation.
High-efficiency HVAC systems, water heaters (tank and tankless), and standby generators are all eligible for coverage under the Premier Program.
The monthly payment includes new equipment, professional installation, all required upgrades (eg: permits and pads), ongoing maintenance, covered repairs, trip charges, and consumables like filters.
The Premier Program eliminates the need for in-house maintenance teams to service covered systems. All service calls, maintenance, and repairs are handled by the authorized contractor, freeing up internal resources.
You can either transfer the program agreement to the new property owner (pending approval) or exercise a purchase option to take ownership of the systems at the end of the term or before.
The standard term is 8 years. At the end of the term, you can extend the agreement, upgrade to new systems, or exercise the purchase option.
The program supports both individual unit enrollments and portfolio-wide implementations. We’ll work with your team to determine the best path based on your operational and financial goals.
Unlike traditional leasing, the Premier Program is all-inclusive – there are no surprise repair costs, and the systems are fully maintained. Unlike CapEx-heavy replacements, the Premier Program lets you preserve capital while improving system reliability.
